How to initiate a TL Claim

This article provides a step-by-step guide on how to initiate a Truckload (TL) Claim. This process allows users to create a claim from the shipment's three-dot menu, select the appropriate claim type, add any relevant notes, and submit the claim.

1. Open the TL Load you want to create a claim for.
2. Click the Three-Dot Menu in the top-right corner of the shipment view.
3. Select Create Claim for Leg #1, Drop #2.

4. On the New Truckload Claim page, review the shipment and carrier information.

5. Under Claim Info, select the appropriate claim type and add any relevant information or details in the Notes field. Click Create Truckload Claim.

Note: If you have additional questions about the claims process, please reach out to the claims team at claims@priority1.com .